e-automate improves customer service image

Are your customers happy with your service?

e-automate's dispatch system is so efficient that we feel it cuts down on response time.

–Michael Gower, Digital Printing Solutions, Inc.

How do you track your tech's profitability?

Do you know what percentage of your calls are incomplete because your techs don't have the parts they need on hand? How about how much inventory your techs have out in the field or how often techs are sent out on calls for which they are not qualified?

Using e-automate® you can coordinate all of the service center processes and ensure the best usage of resources and materials, at the optimal time, for the lowest possible amount of time and with the greatest ROI.

Using e-automate you can:

  • Log, clear, dispatch and invoice service calls
  • Recommend service call assignments based on a technician's qualifications and ability to reassign calls
  • Monitor technicians' stock replenishment
  • Review chargeable service call billing
  • Handle incomplete calls for parts
  • Queue documents for contract invoice email distribution
  • Integrate with RemoteTech® dispatch software and DeskTech ticket management solutions for even more control

Ready to decrease errors and increase productivity?

Get back to business with e-automate service management software.

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