RemoteTech™ Rejoins the e-automate® Software Family

Digital Gateway acquires RemoteTech remote service applications from Tech AnyWare, key team members to join Digital Gateway’s Remote Solutions Group

Provo, Utah Digital Gateway, Inc. (, a subsidiary of ECi Software Solutions and the developer of e-automate ERP software, today announced that it has acquired the RemoteTech remote service software applications and other intellectual property assets from Tech AnyWare.  In connection with the acquisition, Tech AnyWare founder James R. Davis, III and key members of his staff will join Digital Gateway’s remote service solutions group.

“We live in exciting times, and for many of us at Tech Anyware, this will be like coming home,” said Davis.  “We have had an amazing run developing and selling the RemoteTech product on our own during these last few years, and we’ve made great strides in RemoteTech’s functionality that has brought a lot of benefits to service organizations all across the e-automate customer base.  We’re looking forward to sharing what we’ve learned, and anticipate many great things to come for RemoteTech.”

RemoteTech was originally developed by Digital Gateway to serve as a companion product to the e-automate ERP system.  By providing a real-time, easy-to-use, web-based interface integrated to a dealer’s e-automate database, RemoteTech empowers thousands of technicians-in-the-field with one of the most comprehensive and affordable methods to receive, review, and fulfill dispatched service calls from almost any mobile device available in today’s market. 

In 2011, Davis left Digital Gateway to set out on his own and acquired the intellectual property rights to the RemoteTech product from Digital Gateway.  An entrepreneur at heart, Davis desired to start and build his own company, creating Tech AnyWare and developing, marketing and selling the RemoteTech product.  Having achieved much success in the market for remote service products in a short period of time, Davis sought to take Tech AnyWare to the next level of growth and development, and Digital Gateway seemed like a natural fit.    

“This is a great day for Digital Gateway and for dealers using e-automate,” said Laryssa Alexander, President of Digital Gateway. “James and the Tech AnyWare team have done a remarkable job with the RemoteTech product.  They have continued to grow RemoteTech’s following at an impressive clip, and have introduced features to the product that make RemoteTech increasingly useful to the industries we serve.  The commitment and passion James and his team have exhibited over the last few years is one of the most exciting parts of bringing RemoteTech home; because as an organization, we will get to benefit from their continued drive in improving RemoteTech, and by extension, e-automate.”

To learn more about RemoteTech and e-automate please contact Digital Gateway at or call 866-342-8392.

About Digital Gateway

Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,350 dealerships drive their business operations successfully with its innovative e-automate ERP software. 

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